Support
We read every message.
tofesoftware@gmail.com
Telling us your iPhone model and iOS version helps us answer faster. Please do not
send us a picture of your signature — we do not need it, and we would rather it
stayed on your device.
How do I restore a purchase?
Open Settings in the app → Upgrade to Pro → Restore purchases. Use the same Apple Account you bought with.
How do I cancel my subscription?
Subscriptions are managed by Apple, not by us: on your iPhone open Settings → tap your name → Subscriptions → Signelle. Cancelling stops the next renewal and Pro stays active until the current period ends. Refunds are requested from Apple at reportaproblem.apple.com.
How do I delete a signature?
In My Signatures, swipe the signature and confirm. Deletion is permanent and local: there is no recycle bin and we hold no copy. Deleting the app removes everything it stored.
What is App Lock?
Settings → Privacy → App Lock asks for Face ID, Touch ID or your device passcode every time you open Signelle. It needs a device passcode to be set. iOS performs the check — Signelle never sees biometric data.
Does my signature go anywhere?
No. Designs, drawings, scans, practice strokes and the documents you sign are processed on your iPhone and are never uploaded. The details are in the privacy policy.
Something is broken
Write to us with what you were doing when it happened. If the app crashed, an anonymous crash report has probably already reached us — it contains no signature content, so your description is what makes it fixable.